• Group Websites
  • The Door Store Ltd
  • The Floor Store Ltd

Frequently Asked Questions

Payment

Delivery Options

  • Where do we deliver?
    We deliver throughout the UK and Ireland. All prices stated are exclusive of VAT.
  • How long will my doors take to be delivered?
    We ship your doors the day after you order. The standard service takes 48 hours on weekdays from then. Weekends are not included.
  • Delivery Pricing
    UK DELIVERY
    We deliver to most places in the UK however the cost varies depending on your post code. CLICK HERE.

    IRELAND DELIVERY
    For delivery costs to the Republic of Ireland please CLICK HERE.
  • Notes about delivery
    All pallet deliveries are delivered to the kerb-side (the street outside your home).

    Hauliers are not able to unpack your order - please ensure that you have someone available to receive your delivery and bring it inside.

    Orders containing different types of product will be combined onto the same pallet wherever possible in order to minimise the delivery cost.

Returns & Refunds

  • Can I return doors once purchased?
    You may decide to return your order to us within 7 days of having received it stating the reason for your decision by e-mail before organising uplift of the goods. It is your responsibility to arrange and pay for the return and the appropriate insurance of the goods, we will apply a 25% handling and re-stocking charge. The goods must be returned in their original condition and upon receipt and inspection any residual refund owing to you will be made within 30 days by the same payment method you used for the initial purchase.

    We reserve the right to refuse returns for refunds or replacements if the goods are not returned to us in a saleable condition unaltered or removed from the original packaging. Any goods returned must be in a condition suitable for re-sale.

    Special order items and non-stock items, products which have been custom-made, modified or are bespoke to your requirements cannot be changed or refunded once we have confirmed the order to you.
  • Faulty Goods
    In the event that your goods are faulty, you must contact us by e-mail within three working days of receipt of the goods and provide appropriate photographic evidence of the fault. While every effort is made to supply you with the correct product in perfect condition, on occasion errors are made or a door is not up to standard. It is imperative that you check your doors for any of the following potential faults prior to commencing any alterations: visible manufacturing defects i.e. warping or bowing beyond the 6mm tolerance.

    Please remember that, by fitting or finishing your door or making alterations in any way, you will be deemed to have accepted the goods as supplied. In the event that goods have a manufacturing defect requiring replacement or refund our liability will only extend to the replacement value of the faulty goods and we will not be held responsible for any additional costs incurred i.e. fitting, finishing etc. We are not responsible for payment of consequential losses arising from a product failure. The goods must be returned in their original condition and upon receipt and inspection any residual refund owing to you will be made within 30 days.
  • Product guarantee
    Goods supplied by the Door Store Ltd are guaranteed against manufacturing defects for twelve months from the date of receipt as long as the conditions of sale have been adhered to. (Please refer to installation, finishing and maintenance). The Door Store Ltd. shall not be responsible for any incidental work or expenses arising out of or because of any defect in our product. If a product develops a fault within twelve months of purchase it will be replaced/repaired free of charge after proof of purchase has been established. No responsibility however can be accepted if wrongful or incomplete installation was carried out by the customer or their representative.

General Information

  • Who we are
    The Door Store was established in 1975 and has been supplying doors for more than thirty years. Anyone building a new house or renovating can come and view some of the largest selection of these products in the UK & Ireland.

    With over fifty highly-trained and experienced staff, we are confident we can offer you a level of service to match your expectations.

    We have over thirty experienced joiners who specialise in the fitting of doors in our local area. They all have their own vans and the fitting price includes delivery.
  • Opening Times
    See our contact page for details.
  • Contact Us
    ABBEYCENTRE BRANCH:
    T: 028 9085 46263
    Longwood Road, Whiteabbey, Co. Antrim, Northern Ireland, BT37 9UL

    BOUCHER ROAD BRANCH:
    T: 028 9068 3399
    Boucher Road, Belfast, Co. Antrim, Northern Ireland, BT12 6HR

    READING BRANCH:
    T: 0118 207 791826
    Portman Road, Reading, Berkshire, England, RG30 1EA
  • Privacy Policy
    This privacy policy sets out how The Door Store Ltd. uses and protects any information that you give us when you use this website.

    We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with the data Protection act 1998.

    Your personal information will be used by The Door Store Ltd. and for delivery purposes only.

    What we collect
    We may collect the following information:
    • contact information including email address
    • other information relevant to customer surveys and/or offers

    What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping
    • We may use the information to improve our products and services

    Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Klarna
    In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

    General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.